Air Exports

7 days ago

Feltham, United Kingdom Zion Consultancy Group Full time

The forwarder is to provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

**Key Activities / Accountabilities**
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager

**PERSON PROFILE Forwarder**

**Essential Education and/ or Training**
- Educated to GCSE/O level standard or equivalent

**Preferred Experience and Knowledge**
- Business related experience
- Proven customer service record and experience
- Proven operational experience

**Necessary Technical / Functional Skills**
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business

**Required Behavioural Competencies**
- Result-oriented and driven to achieve goals and meet targets
- Problem solving skills
- Ability to read and understand an SOP
- Customer service driven
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends

**Salary**: Up to £32,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- air exports: 2 years (preferred)

Work Location: One location

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