Repairs Advisor

2 weeks ago

London, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are working with a public-sector organisation to recruit a Repairs Advisor to work on a temporary contract based in London.

**Responsibilities**:

- Raise repairs in line with the organisation's policies, procedures and obligations
- Investigate and diagnose repair matters such as condensation and unidentified leaks
- Provide timely and accurate information for rechargeable repairs
- Undertake all aspects of repair administration with accuracy and speed including: Issuing orders using the correct codes and precise job descriptions, assigning priority and target dates, arranging, scheduling and recording appointments
- Adding notes, delays, feedback, quality control information, variations, and events
- Authorising orders and variations within financial limits
- Chasing outstanding and out of target repair orders
- Completing and cancelling orders
- Checking and approving invoices within financial limits
- Administering and following up on repairs reported and/ or completed out of hours
- Keep residents and others up to date on timescales
- Carry out repair surveys, analyse results and recommend improvements
- Monitor, analyse and present information on repair performance, including contractor performance
- Previous experience of working in a Repairs Administrator or Repairs Advisor role
- Previous experience of working with a Housing Association, Local Authority or Main Contractor
- Previous experience of using a CRM
- Excellent customer services and communication skills
- Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases

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