Administration Clerk

We are looking for enthusiastic people to join our very busy Cardiology and Nephrology Department.

An eye for detail is essential and the ability to prioritise and organise your workload is also essential.

You will have had recent general clerical and office experience and will have excellent computer skills, good organisation skills, the ability to work effectively and proactively as part of a team and cope well under pressure.

To work as part of a clerical team to support a defined team of clinicians.

Provide an efficient general administration day-to-day support to the department.

Duties will include providing a comprehensive service in the managing of referrals, appointments and liaising with patients and other general administrative duties.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 8am and 6pm and should be aligned to the service requirements.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required.

Registering patients on CAMIS & ensuring all patient details are up to date and correct.

Assist with referrals, adding referrals to CAMIS & booking appointments

Assist with ensuring the relevant databases and patient information systems are up to date.

Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.

Receive and sort daily post, date stamp and distribute as appropriate.

Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.