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Income Officer

2 weeks ago

Bolton, United Kingdom Page Personnel Finance Full time

A permanent, full time Income Officer role based in Bolton, suited to experienced Housing professionals. Offering up to £25,000 per annum.

**Client Details**

Our client provide good quality homes to the community, with a focus on supporting the most vulnerable by providing support and value for money, whilst enabling the customers to live independently.

**Description**

The Income Officer will be responsible for;
- Monitoring and administration of rent accounts on the Housing Management System
- Managing Arrears Process from start to finish
- Working with senior team members to resolve income collection issues
- Assisting in the creation of rent and service charges
- Ensuring new Housing Benefit claims are completed and tracking progress
- Engaging with Local Authority Housing Benefit Departments after claims are suspended or cancelled
- Liaising with stakeholders regarding payment of rent where the tenant is not eligible for Housing Benefit
- Be the first point of contact for Housing Benefit and Rent account related enquiries
- Dealing with Housing Benefit overpayment invoices
- General office duties (scanning of documents, answering calls etc.)
- Assisting in annual rent increase project work
- Undertake tasks and project work as required by the income manager.

**Profile**
- Ability to deal sensitively with all enquiries and tenants queries
- Ability to work as a part of a team and to adapt and respond to change
- IT literate with the ability to use Microsoft Office packages confidently
- Advantageous - Experience of working within the supported housing sector and/or within housing income
- Advantageous - Awareness of the Supported Housing sector
- Advantageous - Awareness of Housing Benefits
- Advantageous - Experience in using Housing Management and rent accounting software

**Job Offer**
- A permanent, full time Income Officer role, based in Bolton and offering some hybrid working;
- Salary of between £24,000 and £25,000 depending on experience;
- A highly supportive Manager and team.