Night Shift Worker
7 days ago
**Company Overview**: PropCall are a specialist out of hours service for the property management industry. We provide telephone answering, remote concierge and CCTV operating services for small and medium-sized enterprises in the property sector. Working with businesses including residential estate and lettings agents, block management firms, student letting companies and developers, we’ve already built a glowing reputation in one of the UKs most financially secure and promising sectors.
**Job Overview**: Reporting to the Senior Property Manager, the Assistant Property Manager is responsible for providing PropCall’s out-of-hours property management service. The Assistant Property Manager is responsible for providing a high-level and standardised service on behalf of PropCall’s clients, in addition to the efficient organization of contractors.
**Job Level**: Line Worker
**Working Pattern**:4 shifts on, 4 shifts off (8pm-8am).
**Key Responsibilities:
- **
- Handling PropCall’s out-of-hours calls.
- Triaging caller requests and assisting to resolve emergency maintenance issues over the phone where possible.
- Administering the accurate and informative recording and processing of calls.
- Providing a high level of customer service to all out of hours calls.
- Organisation of contractors.
- Administration of the online maintenance system.
- Regular CCTV monitoring.
**Preferred Skills & Education:
- **
- Experience within the customer service industry.
- Experience within the property industry, ideally property management.
- SIA CCTV Licence (desirable).
**Personality & Characteristics:
- **
- Excellent communication skills, both verbal and written.
- Customer focused attitude.
- Solutions orientated.
- Friendly and polite.
**Salary**: From £11.75 per hour
**Experience**:
- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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