Software Support

SmartSpace Software is looking for a Customer Support Specialist to support the small, but growing team of their subsidiary companies Space Connect and SwipedOn. **Role responsibilities**: - Investigate and resolve customer issues patiently and in a timely manner - Maintain thorough and accurate customer service records - Keep financial and other data...

Company description: ClearCourse Job description: Do you want to learn more about a great opportunity to be part of a technical team that has a strong teamwork ethos that pulls together to produce proprietary websites and unique APIs, while working closely with service / support management teams? Alternatively, are you a Front End Web Software Engineer...

Main duties : Prioritise all incoming support cases by providing initial contact and evaluate the cases to establish if it is a training requirement, product usage issue or a potential software bug, managing accordingly. Establish and document replication steps for issues and bugs and populate the case notes with these details. FTP + Data requests – ensure...

Job DescriptionRubicon are a successful long established software house based in Bury St Edmunds providing ERP solutions to a number of market sectors. We are looking to expand our team and continue to provide a first-class support service to both existing and new customers.This role as a member of our Support Team would predominately be focused on our...

Rubicon are a successful long established software house based in Bury St Edmunds providing ERP solutions to a number of market sectors. We are looking to expand our team and continue to provide a first-class support service to both existing and new customers.This role as a member of our Support Team would predominately be focused on our financial modules...

**Overview of the role**: Responsible for leading the Support team to ensure the timely resolution of Business Partner and Customer issues and the smooth operation of our Support function. You will play a crucial role in promoting and maintaining high levels of customer satisfaction and ensuring the quality of our support services. Operate as part of a team...

**Service Desk Support Analyst** **Role purpose**: We have an exciting opportunity for an experienced Service Desk Analyst to join our fast-paced Support Services team in Greene King. Based at our Bury St Edmunds office, working within a team of 11, reporting into the 1st Line Service Desk Team Leader.**Key responsibilities**: - Support builds and repair...

Controls Engineer Location: Bury St Edmunds, Suffolk, United Kingdom Salary: £40,000 - £55,000 + Overtime (full details below) Schedule: 37-hour week, weekdays only Benefits: Long-term stability, supportive team environment, full training provided, structured progression pathway Job Description Are you looking to expand your software and controls...

Controls EngineerLocation: Bury St EdmundsSalary: £50,000 - £60,000 + Training + Overtime + Career Progression + Bonus (OTE £65,000) + PensionLooking to develop your software skills while working with cutting-edge machinery? This is a great opportunity for a controls engineer who wants to join a rapidly growing company in the oil & gas industry. With...

Bristow Holland are currently searching for an IT Manager to join a global business based in Bury St Edmunds. As the IT Manager you will oversee a team of IT Support Engineers covering 1st, 2nd and 3rd line support for all sections of the organisation. This is a hands on position so you will also be required to picked up 3rd line IT issues while also...