Customer Service Advisor

5 days ago

Hitchin, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Fortem Solutions are currently recruiting for a Customer Service Advisor to join our Smart Hub based in Hitchin, Hertfordshire.

You will be joining a value based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you

**Benefits**
- Salary sacrifice company car OR basic salary + Motor Expenditure Allowance
- 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
- Generous sick pay
- Pay review every January
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

**The Project**
Our Customer Service Advisors and Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.

Service Planners focus on booking in future jobs, whilst Customer Service Advisors focus on past and current jobs that were not completed, re-booking them with the Service Planners, along with any emergency jobs that come in.

You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided. If you enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style; we would love to hear from you

**Essential and Desirable Criteria**
Essential Criteria:

- Excellent planning skills
- Ability to engage people and build strong working relationships with trades, colleagues, client and managers
- Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries
- IT skills

Desired Criteria:

- Previous customer service or call centre experience
- Experience in social housing repairs and maintenance
- Trade experience for problem diagnosis

**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.

**Additional Information**
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.

**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.

Job Reference: FOR02225

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