Customer Advisor

Due to continued growth the position of **Customer Advisor **has become available to join our **successful team **based in **Hitchin**.**

Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes supplying to 11 million homes & businesses.

Costain is the preferred bidder for the East of England Construction Management organisation (CMO). Central to Costain’s role will be the strategic planning and programme management of Cadent’s capital investment programme, with a focus on delivering improved regulatory performance and future proofing the network for the benefit of Cadent’s customers.

Our operating hours are between 8am - 9pm during weekdays, therefore a flexible approach to shift work is required. This role will require 4 days in the office and 1 day working from home on a shift rota of 8am to 5pm or 12:30pm to 9pm.

Due to business requirements this role may require 5 days in the office from April 2024.

This is a fantastic opportunity to join a career enhancing project where you will be a welcomed member of the wider team. Costain are looking for skilled people who'll help us shape, create and deliver pioneering solutions that transform the performance of the infrastructure ecosystem across the UK. Together we are creating connected sustainable infrastructure to help people and the planet thrive.

This position has a **competitive salary** dependent on skills and experience, in addition to a **fantastic benefits package** including pension contribution matched up to 10% (that’s like free money), a day off for your birthday and a dedicated professional development budget.

We have a vibrant, challenging and growing business, with project environments that provide tremendous opportunities for everybody. We know that by being a more diverse company we will be more innovative, have a greater understanding of our clients’ needs and will deliver smarter, more inclusive solutions for them. Our goal is to have a workforce that is representative of society and the communities in which we work. As an inclusive, family friendly employer we believe that everyone matters, and we are committed to ensuring that everyone has the same opportunities to be able to reach their full potential.

**Role Requirements**
- Contact centre and/or customer service background
- Experience of dealing with enquiries and complaint handling
- Strong communication skills, both verbal and written
- Experience of CRM systems and Microsoft packages
- Champions Sustainability Safety, Health and Environment by putting personal safety and wellbeing at the heart of everything we do and helping the environment and communities to thrive
- Having integrity by always doing the right thing in the right way
- Must be customer focussed by striving for excellence through understanding, anticipating and meeting their needs

**About Costain**

At Costain, we help to improve people’s lives by creating connected, sustainable infrastructure that enables people and the planet to thrive.

We work together to shape, create, and deliver pioneering solutions that transform the performance of the UK’s infrastructure ecosystem across energy, water, transportation and defence markets. Through our collaboration with customers, partners, communities, and wider industry we will deliver an infrastructure fit for a better future.

We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.

We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.

To find out more about our Inclusion strategy, please visit our ED&I page:
**Right to Work & Security Checks**

Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we’ll ask to see evidence that you have the legal right to work in the UK.

For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

**Closing date**

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall nu