Medical Secretary

An exciting opportunity has arisen for a Medical Secretary within the Department of Geriatric medicine which is in the Division of Medicine at Southmead Hospital in Bristol.

We are looking for a reliable and enthusiastic person with a high standard of organisational skills and excellent typing skills to provide an efficient administrative service to the Care of the Elderly Team. The post holder will need to have good computer and communication skills, as well as being a team player and have an ability to use their own initiative. We are a busy department so the ability to work under pressure is essential.

The post holder will be part of a team of Band 3 Medical Secretaries and will also support the Band 4 Medical Secretary as well as to support the consultants and nurses.

Previous secretarial/PA experience is essential and experience in a medical secretary role with knowledge of medical terminology would be an advantage.

Touch typing experience is also essential for this role, audio desirable as well as knowledge/previous use of MS Office.
- To provide an exceptional audio typing service, supporting a large numbers of speciality clinics and assisting our clinical teams in delivering excellent care to our patients.
- The post holder will be required to provide speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and professional dissemination of information.
- A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and relation actions, including looking up and inputting data from our electronic patient record systems.
- While the majority of the role will be typing, there will also be a need to provide basic administrative support within the Medical Secretarial Team.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
- To accurately and efficiently type clinics using audio in a timely manner.
- To cross-check the dictation with the clinic list, to ensure there is correspondence on each patient who had an appointment booked.
- To look up and check data on the electronic patient record system, including confirmation of the patient/GP address etc. There may be times when patient notes are not available, and more information will need to be retrieved from the IT system.
- To save work on the network drive in a format which is consistent with the department and can be easily located and retrieved.
- To raise any queries relating to specific patient letters or the overall clinic with the appropriate Consultant/Doctor or Band 4 Secretary.
- To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
- To accurately trace patient notes from one location to another on the electronic patient record system.
- To enter patient level data onto a spreadsheet in order to monitor test results.
- To carry out other clerical activities as required, such as photocopying, filing, sorting and distributing letters etc
- To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
- To work in partnership with Consultants/Nurses and wider secretarial team.
- To provide cross-cover for colleagues during times of absence.
- To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.
- To ensure patient confidentiality is maintained at all times.
- Able to use (or be prepared to learn) the in house Patient Administration System and other Hospital IT systems.
- To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Speciality Manager.
- The post holder will be expected to make changes in their own work practices in accordance with service needs and demands and offer suggestions for improving services.
- Willingness to undertake further training and development.
- Such other reasonable duties, appropriate to a Band 3, as agreed between the post holder