Support Worker

**Support Worker (Independent Living) - Supporting Independence, Building Futures**

**£24,730 per annum + £900 car allowance | Bath | Full Time**

**Permanent | 37 hours per week**

**Your Support. Their Independence. Stronger Communities.**

At Curo, we believe everyone deserves the chance to live independently in their own home. Our Independent Living Service puts people at the heart of everything we do, providing tailored support that makes a real difference to lives across Bath and North East Somerset.

This rewarding role puts you at the centre of our communities. Working with your own caseload of customers, you'll help people identify what they need to continue living independently, from arranging personal alarms to supporting with shopping, medical appointments, and maximising income.

You'll build genuine relationships with customers and work alongside partner agencies to create bespoke support plans that help people thrive in their own homes.

**What you'll be doing**
- Managing your own caseload of customers, building trust and understanding their unique needs
- Developing personalised support plans with customers to help them live independently
- Working with partner agencies to coordinate the right support for each person
- Conducting home visits across Bath and North East Somerset to provide hands-on support
- Helping customers with practical tasks like shopping, attending appointments, and accessing services
- Supporting customers to maximise their income and access benefits they're entitled to
- Carrying out regular equipment checks including personal alarm systems
- Completing accurate case notes and documentation within required timeframes
- Responding to emergency situations when needed

**What you'll get in return**

Beyond a competitive salary of £24,730 plus £900 annual car allowance and the chance to make a real difference every day, you'll get:

- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Mileage allowance for travel between customer visits
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing

**More about you**

Essential:

- Experience in a customer service role where building relationships matters
- Strong listening skills and ability to understand what customers really need
- Excellent time management and organisational skills
- Comfort with challenging conversations while remaining respectful and supportive
- Good IT skills including Microsoft Office and mobile apps
- Full driving licence with access to a car and business insurance
- Ability to transport customers when required

You'll travel throughout Bath and North East Somerset primarily, with occasional cover in Bristol and North Somerset. This role requires an enhanced DBS check, which we'll arrange for you.

We value people who can work without judgement, maintain professional boundaries, and are committed to achieving the best outcomes for customers. Your resilience and understanding of the challenges faced by vulnerable adults will help you succeed in this role.

**About Curo**

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

Would you like to have an informal discussion about the role?

Please contact Jamie Barresi on 07813 347264.