Support Worker

**Support Worker - FTC**

Do you want a role where the work you do makes a positive difference to people’s lives?

Can you easily build effective relationships with a wide range of people?

Do you possess excellent listening skills, and able to recognise what it is that our customers want? Then having the commitment to achieving the best possible outcome for them?

If your answer to these questions is yes, we have an exciting and rewarding job opportunity within a fast-growing service.

Curo, a leading Housing Association in Bath, is seeking a committed individual to take on the position of Support Worker, to join the Independent Living Service team, which forms part of the care and support element within Curo.

**Why join Curo?**

At Curo, we're not just about providing housing and care for our customers, we're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each colleague has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.

**The Independent Living Service**
- The Independent Living Service (ILS) delivers person centered support to individuals who reside in the B&NES, Bristol, South Glos and North Somerset area.
- Our Independent Living Support Workers work with people to identify support needs and establish a bespoke plan to support people to continue living independently in their own home and communities.
- The level of support can range from the installation of a personal alarm system for added safety, right through to weekly visits where we can seek to maximise income, arrange aids and adaptations, support with shopping, help plan medical appointments and much more.

**What you'll be doing**

As a support worker within the Independent Living Service, no two days are ever the same, primarily you will be:

- Working with people to support them live independently within their own homes.
- Managing your own customer case load, building effective rapport and trust, allowing you to fully understand the needs of your customers.
- You’ll work with diverse partner agencies to identify appropriate support to enable customers to successfully live independently.

**More about you**

The successful Support Worker will ideally have the skills and background listed below:

- We are looking for proactive and enthusiastic people with an approachable personality - these are the key core traits a successful Support Worker require.
- You will be able to demonstrate excellent time management and organisation skills.
- You’ll be comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate.
- You’ll have the skills to listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcomes.
- You will be able to demonstrate a good understanding of ICT Software such as Outlook and Microsoft Office. Experience of working with mobile Apps is desirable.
- You will be able to work effectively, without judgement, but with a strong sense of professional boundaries.
- You will understand the need for support planning, risk assessment and inspiring customers to recognise and achieve their goals.
- You’ll have good resilience and an understanding of the issues faced by vulnerable adults living in the wider community.
- This role will involve travel throughout B&NES predominantly but may include Bristol and North Somerset for annual leave cover. This means a driving license, access to transport with business insurance and ability to transport customers is essential.

**You will need to complete an enhanced Disclosure and Barring Check for this role which we will do for you when you start.**

**What you’ll get in return**

We believe you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do our Support Workers get a great salary but we also offer:

- ** 26 days annual leave** (plus public holidays) rising to **2