Service Desk Agent

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

Our team in Chesterfield currently have an opportunity for a new team member to join us on a permanent basis to support our customers and BT account teams by providing a top-class service which contributes towards our foundation for business growth.

You will contribute effectively and proactively to the success of the organisation and to be part of a high performing team, working with customers, Account Managers, Service Relationship and Project Managers.

We’ll look to you to possess a good knowledge of a wide range of both simple and complex products and to use this knowledge to progress customer’s orders, faults and enquiries to productivity and quality targets. You’ll update all relevant customer information and progress on back end and CRM systems as applicable to Mobile.

**You'll have the following responsibilities**
- Billing and invoicing analyst, looking at customer accounts
- Raising any discrepancies identified
- Leasing with Credit Control and Cash Collections
- Producing reports for the Sales Specialist to presents at Customer Service Reviews
- Producing AdHoc reports for both Clients and Account Managers
- Navigating around the Mobile billing platforms to gather Data
- Log all customer enquiries and pass if appropriate to the next level team to progress to resolution.

**You'll have the following skills & experience**
- Customer Service driven
- with experience in a customer facing environment and the ability empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous - perhaps working as part of a service desk or other industry
- Confident working with numbers and problem solving with numbers
- IT Literate and working knowledge of MS Excel and Outlook
- Logical; articulate and methodical, analytical
- Work well under pressure
- Excellent time management
- Ability to work as part of a team or own your own
- using your initiative, and know when to ask for additional support

**Benefits**

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan
- World-class training and development opportunities
- 22 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

**#LI-Onsite**

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

This role is based out of the Barlborough office
- Chesterfield