Account Coordinator

JLL supports the Whole You, personally and professionally.

Account Coordinator

The Account Coordinator role at JLL is crucial for supporting our clients' portfolios by ensuring accurate and up-to-date data and operational management. You will collaborate closely with Account Leadership to maintain operational integrity and data for our clients. This position requires attention to detail, analytical thinking, exceptional organizational skills, and the ability to work efficiently in a fast-paced environment to support ongoing account operations.

**Key Responsibilities**:
**Performance**: Support reporting and presentation development. Coordinate team meetings, support meetings, and quarterly performance reviews. Administer and document annual Key Performance Measurement, MSA, SLA results. Monitor and report cost savings and value-added contributions. Review and compare regional metrics against account-wide metrics to ensure goals are met.
**Strategy**: Contribute to global and regional planning and portfolio strategy development. Provide input and justification for annual operating plan targets.
**Communications**: Assist clients in understanding corporate initiatives and collaborate with account leadership and other teams to communicate effectively. Provide scheduled and organized account communications.
**Reporting**: Generate regular reports, both standard and ad-hoc, to meet internal and client-specific needs. Analyse data and present findings clearly.
**Data Records**: Maintain accurate and comprehensive data records for assigned accounts in compliance with guidelines.
**Data Analysis**: Regularly review and analyse data, identifying discrepancies, trends, and issues. Collaborate with stakeholders to resolve discrepancies and propose process improvements.
**Process Improvement and Best Practice**: Develop best practices, streamline data management processes, and implement process improvements. Collaborate with cross-functional teams to enhance efficiency and ensure data integrity.
**Compliance**: Adhere to data protection, privacy, and security regulations. Maintain confidentiality and uphold JLL's data governance policies.
**Relationship Management**: Build strong relationships with stakeholders. Collaborate closely with clients, JLL teams, and other stakeholders to understand data needs, provide support, and ensure data accuracy throughout account lifecycle.
**Training and Documentation**: Develop training materials and provide guidance on best practices and account-specific requirements. Maintain accurate documentation of processes and procedures.
**Operational Support**: Assist with program management, administrative tasks, office support, and technology management. Perform additional duties as requested.

**Requirements**:
4+ years of experience in data management or analysis.
Excellent verbal and written communication skills.
Strong organizational and self-management skills.
Advance proficiency in Microsoft Office Suite, especially Word, Excel, PowerPoint, and data analysis tools.
Strong problem-solving and decision-making abilities. Ability to manage multiple priorities and work independently or in a team.
Attention to detail and analytical skills.
Familiarity with data protection and privacy regulations.
Understanding of commercial real estate financial and operational data is a plus.

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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.