Customer Service Coordinator 25 Days A/lfriday

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5.

Please find all the details below:
**Job Title**:Customer Service Coordinator

**Location**: Whitstable, Kent

**Salary**:£22.5k - £25k

**Hours**:Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm

**Benefits**:

- 25 days annual leave + bank holidays, increasing with length of service
- Cycle to work scheme
- Employee discount on Dell PCs
- Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more
- Life assurance scheme
- Income protection scheme
- Matched pension contribution up to 6%
- Earn extra mile vouchers of up to £50 for going the extra mile
- On site part subsidised canteen
- Free onsite parking
- Free sight test vouchers
- Yearly occupational health assessments
- Career progression

**As a Customer Service Coordinator your main duties and tasks would be**:

- Processing of customer orders and quotations within set KPIs
- To establish and build strong customer relationships, in order to deliver excellent levels of customer service
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- To ensure export compliance when processing quotations and orders.
- Proactive quote follow up and negotiate where required.
- To have an understanding of pricing, value and margin in order to win orders from quotations.
- Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle
- Proactively review, investigate and escalate customer complaints where applicable
- Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
- Assist with external sales requirements relating to Customer and ordering information.
- Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
- Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
- Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
- To contact potential customers and present company products and services in order to maximise sales.
- To interface with clients and to support the Business Development Managers.
- To understand and implement company organisation, services and standards
- Cross selling and up selling.
- Undertake training as required so as to better develop self and team service offer.
- Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
- To ensure holiday and sickness cover for the department
- Participate in reviews with line manager.
- Develop ideas so as to improve on the service offer of the team.
- Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
- Assist with specific project work as and when needed
- Carry out such other duties that may be reasonably requested by the Company.

**Ideal skills and experience for the position**:

- Customer service experience within an office environment
- Accurate order processing
- Commercial business Knowledge
- IT knowledge to intermediate level

**Next steps**:
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*

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