Customer Service Advisor

2 days ago

Llanelli, United Kingdom Page Personnel Finance Full time

As the Llanelli-based Customer Service Advisor, you will be taking inbound calls from customers who will be in different stages of their customer journey. This can be from Point of sale all the way to aftercare service. This role has different shift patternswhich you can tailor to your needs (Days, Nights, etc) This role can be done from home 90% of the time. FULL TRAINING AND EQUIPMENT PROVIDED.

**Client Details**

Page Group is incredibly proud to have been retained on an exclusive basis. Our client is a luxury brand within the travel and tourism industry whose brand is synonymous with quality. As travel restrictions start to be lifted and international travel resumes,our client is looking for a Customer Service Advisor to join their experienced team. This job comes with industry-leading benefits which are listed at the bottom of the advert. My client has a reputation for promoting within its organisation, this is a greatopportunity for someone who is looking for a career. Hybrid working.

**Description**

As the Llanelli based Customer Service Advisor your responsibilities will include but are not limited to:

- Taking inbound calls from new and existing customers, booking flights, assisting in any queries, and engaging with our frequent flying members.
- Offering our customers irresistible, effortless, and memorable experiences, providing advice and guidance to help them find the right product that suits their needs.
- Ensuring high levels of attention to detail and providing accurate information, to minimise the need for the customer to contact us again.
- Maximising revenue at every opportunity, by listening to customers and their needs.
- Working towards monthly sales, productivity, and customer satisfaction targets.
- Attending and contributing to team meetings and briefings. Sharing and receiving best practices with colleagues.
- Proactively ensuring that your individual coaching objectives are met and that your skill levels are constantly developed.

**Profile**

The ideal Llanelli based Customer Service Advisor's profile will be:
Would you love to be on the journey with us, welcoming our customer's back to the skies, booking their trips of a lifetime, and delivering the amazing experiences that we are known for?

You may have experience in a call center or you may have customer service experience in another role such as a retail assistant, sales advisor, or store assistant. Either way, you'll have a passion for customer service.

To be successful in this Customer Service Advisor role you will need to have:

- Significant experience in Customer Service or previous Sales experience
- A sufficient and safe environment when working from home
- Self-motivation, with the ability to confidently work independently
- Confidence with technology - we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.

**Job Offer**

The benefits for the Llanelli based Customer Service Advisor are unmatched They include:

- Starting salary £18,000 - rising to £19,000 on completion of probation
- Company pension scheme
- Health-care
- 7 Free international flights per year
- Huge career progression
- Great culture and management team
- A career
- HYBRID WORKING - You need to be in the office at least 4 days a month (Swansea) the rest you can WFH.
- Travel Industry progression
- Work from home most of the month

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