Senior UX Researcher

Sitting at the heart of our Product Team, we are seeking our newest Senior UX Researcher Focusing on helping us understand our users, their needs, and improving our many exciting products. Working directly with multidisciplinary product teams and stakeholders across the business to create unforgettable experiences for all our users.  

It’s a hugely exciting time to be joining the UX team as the business continues to invest heavily in the Product department, including an increased focus on the accessibility and usability of our user experiences   

Join us in developing yourself and others, working alongside some of the best and brightest local talents in the industry 

As Senior UX Researcher, you will be reporting to our Lead UX Researcher and will be accountable for the following areas of responsibility:
Collaboration & Planning
- Working with stakeholders to gather and understand research requirements.
- Planning research across all phases of the product design process using a structured approach.
- Working with Designers, Product Owners, Data Analysts, Engineers, and business stakeholders to represent research, advising, advocating, teaching, and collaborating as needed.
- Supporting other researchers with larger high-impact business projects.

Research Studies
- Defining, planning, and conducting user research using both qualitative and quantitative research methods and techniques.  
- Creating compelling, actionable research insights and communicating these with stakeholders. 
- Connecting stakeholders with the users of our products and services.

  Leadership & Mentoring
- Managing, coaching, and guiding a small team of junior & mid-weight UX researchers.
- Taking ownership of key objectives, including personal growth & development.
- Owning, championing, and driving improvements to UX tools or processes.
- Reviewing research generated by others to ensure consistency and quality.

Strategy and Steering 
- Promoting and driving a user-centric approach within the product lifecycle.
- Taking a holistic view of our understanding of users and proactively identifying knowledge gaps that will fuel new research projects. 
- Influencing and shaping product roadmaps and key deliverables.
- Influencing and shaping product roadmaps and key deliverables.

As a Senior UX Researcher, it's essential you bring the following:

- Proven experience as a professional User Researcher, with a generalist knowledge across design and product. 
- Knowledge and practical experience of using a variety of exploratory and evaluative research methods (qualitative and quantitative), with a strong awareness of their benefits and weaknesses. 
- Comfortable moving at different speeds and can easily shift back and forth between scrappy and robust research study design depending on constraints and business needs. 
- Experience working in an agile, multidisciplinary team environment, where you've led research and made an impact to the direction of the product or service. 
- Excellent communication and facilitation skills. You are someone who can tell a good story and communicate research findings to all levels in a memorable, impactful way. 
- Open to challenges and finding new ways of approaching problems. 
- Comfortable with metrics and A/B testing and can synthesise quantitative data with qualitative user research. 
- Experience managing people and workflows.
- Experience using research and insight tools such as UserZoom, Hotjar, ContentSquare, or similar.

It’s helpful if you also have:

- Bachelors or Masters degree in Human-Computer Interaction, Psychology, Behavioural Sciences, Anthropology or similar.

**Salary**: £45,000.00-£50,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Store discounts
- Wellness programmes
- Work from home

Schedule:

- Monday to Friday