Spa Administrator

Job Introduction

This is an opportunity to join our team on a permanent basis working 37.5 hours per week. The working pattern for this role is Monday to Friday 9-5pm, you will be based at our High Post hub in Salisbury with flexibility for home/hub working after the probationary period that can be discussed at interview stage.

Main Responsibilities
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

**Responsibilities will include**:

- Providing initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
- Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source
- Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working
- Action call backs to referrers to ensure appropriate information is obtained, ensuring a high-quality referral
- Accurately and confidentially record all referrals for service users and carers on various client information systems.
- Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
- Collate, book, and send information and appointment letters to patients

We are looking for someone with knowledge of the principles of patient centred service delivery along with a working knowledge of data protection and patient and staff confidentiality requirements.

We are on the lookout for someone who is enthusiastic and motivated and can always showcase a caring and respectful attitude towards patients and staff.

If this sounds like you, we would love to hear from you

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an **SPA Administrator,** you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- £20,500 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards**:with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission