Warehouse Operative/ Relief Hgv Driver

**Who are we?**

Encon Insulation, the leading independent UK distributor of thermal and acoustic insulation, fire protection and roofing materials.

Nevill Long, specialist distributor of suspended ceiling, partitioning and drywall interior systems.

**Where you will fit in?**

You will be responsible for carrying out all materials handling operations within a branch accurately, efficiently and safely. You will also be required to provide cover as and when the business requires it for the transport delivery of goods to customers in a safe and timely manner, providing a high level of professional front line customer service at all times

Reporting to the Operations Manager

Key relationships externally with customers, supplier drivers, public, other road users, DVSA, Traffic police and internally with the Transport or Operations Manager and Branch employees.

**What we are looking for?**
- **Customer Service, Performance**_
- Ensures a high level of product knowledge
- Checks that quality and accuracy of goods are delivered against purchase orders and delivery/advice notes
- Reports and documents if goods are damaged or whether discrepancies have occurred with deliveries
- Labels and catalogues goods as required, as well as booking goods in using Encon systems
- Picks goods accurately from order documentation
- Securely packs and labels goods going out to customers and other branches
- Safely loads all goods onto vehicles ensuring that the relevant paperwork is completed and included
- Advises of shortages or low stock levels when appropriate
- Participates in stock takes as required
- Carries out requirements of Environmental waste streaming in a timely manner
- Acts in a courteous, polite and professional manner with all customers and colleagues
- Promotes a high level of customer service by ensuring correct materials are provided efficiently
- Checks that the customer is satisfied and whether if anything further is required
- Performs tasks safely within stipulated service level agreements
- Verify delivery instructions, plan routes accordingly and meet delivery schedules
- Check the vehicles are loaded in an organised and efficient methodology in line with deliveries
- Check goods off with customer in line with paperwork, noting any errors/returns accordingly
- Obtain customer signature or branch signature for internal branch transfers
- Follow procedures for securing the premises, vehicle, stock and cash
- Any theft or likelihood of theft to be reported to the Operations Manager immediately
- Courteous, polite and professional to all customers, colleagues, the public and other road users
- Accepting of any changes in the delivery schedule to accommodate customer requirements
- Any sales leads/opportunities to be passed back to the Operations Manager on return to depot
- **Compliance**_
- Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
- Report any issues that may infringe on health and safety guidelines
- Follow all training and guidance provided, maintain and update training requirements.
- Unload vehicles safely using appropriate equipment i.e. fork lifts etc.
- Put goods away safely using appropriate methods of transport e.g. forklift, WMA etc. in designated area.
- Move goods safely to designated loading areas using appropriate method of transport i.e. FLT, reach trucks etc.
- Ensure goods are loaded safely within weight limits and are organised to maximum efficiency.
- Comply with Health and Safety requirements and company policies and procedures e.g. Use appropriate Personal Protective Equipment (PPE) i.e. gloves, high visibility jackets etc.
- Ensure speed limits are obeyed and vehicles are immobilised and parked safely when idle.
- Act when equipment shows visible evidence of need for repair or maintenance
- Adopt a ‘clean as you go’ policy and maintain high levels of housekeeping and warehouse upkeep.
- Drive the vehicle safely and professionally at all times in accordance with the Law and drive within the EU Regulations -Tachograph, Drivers’ Hours Limits and the Working Time Rules.
- Report defects immediately to the Operations Manager for rectification
- Observe Health & Safety regulations in the loading areas and Customer premises
- Be adaptable and have the foresight to handle unexpected situations (traffic, weather conditions etc)
- Report all driving convictions/offences, parking tickets, fines to the Operations Manager.
- Display the Operator’s Licence Disc, FORS Accreditation and Vulnerable Road User stickers on the vehicle.
- Mount fork truck for loading/off-loading (Stage 2)
- Take ownership of own Driver Medicals as required.

**Who we are looking for?**
- **Behaviours**:_

Customer focused, team player, can do attitude, flexible, good communicator, professional, detail conscious, results driven, proactive.

**Skills**:
Numerate, literate, driving qu