Housekeeping Supervisor

**Housekeeping Supervisor (Public Areas)**

**Location**:
Hoar Cross Hall, Staffordshire

**The Role**:
The Housekeeping Supervisor is responsible for overseeing the daily operations of housekeeping staff to ensure exceptional cleanliness standards in both public areas and guest rooms. This role is crucial to maintaining guest satisfaction through high-quality standards and operational efficiency.

**About Us**:
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goal.

**Why Join Us**:

- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day at Eden Hall on work anniversaries.
- Employee Benefits Program.
- Free Parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent Induction and training programme.
- Opportunities for professional development and career advancement.

**Role Specification**:

- Oversee and supervise the daily activities of the public area cleaners, linen porters, and room attendants to ensure efficient operations and high standards of cleanliness.
- Maintain high cleanliness standards in both public areas and guest rooms, ensuring every area meets the company’s quality expectations.
- Conduct regular public area and room inspections to identify areas for improvement.
- Report maintenance issues promptly via Snapfix to ensure timely resolution.
- Assist with the training and induction of new housekeeping team members, ensuring they understand their roles, standards, and safety protocols.
- Collaborate with the Reception team to address guest requests, room changes, or VIP needs, ensuring seamless communication and satisfaction.
- Perform regular audits of public areas and rooms, recording the condition of equipment and ensuring all appliances are fully functional.
- Complete stock takes of housekeeping supplies and materials, ensuring that inventory levels are maintained.
- Ensure all paperwork related to stock and equipment is handed over to management in a timely manner.
- Promptly report any maintenance issues, accidents, or hazards in the work environment to ensure safety and compliance with health and safety regulations.

**Person Specification**:

- Essentials_
- Demonstrable experience in housekeeping within a similar environment, ensuring high standards of cleanliness and attention to detail.
- Experience in a supervisory or managerial role, overseeing a team and ensuring operational efficiency.
- Friendly, approachable, and dedicated to delivering excellent service with a strong work ethic.
- Ability to give clear instructions, address issues efficiently, and communicate effectively with team members and other departments.
- Proven ability to manage time effectively, prioritise tasks, and handle multiple responsibilities simultaneously in a fast-paced environment.
- Desirables_
- Familiarity with the Control of Substances Hazardous to Health (COSHH) regulations, ensuring safe handling and storage of cleaning chemicals and materials.

**Shift Patterns**:

- 40 hours per week
- 5 days out of 7 per week
- ** Note**: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business

**_ People say you can’t choose your family, well we choose you to be part of ours._**

INDHOTEL