Customer Service Advisor

**About us**
Lemon was established in 2003 out of a passion to provide world class customer service. We take great pride in our Call Management and Business Process Outsourcing (BPO) services and ensure that each and every customer gets the VIP treatment. We do not see ourselves as an average contact centre, we are a dynamic team, eager to provide an outstanding service with integrity at its core.
We are innovative and we use technology to assist us, but we do not hide behind it, and we do not use any robotic call scripting, we are just real people, having real conversations.
We also understand the importance of good systems and processes and that is why we have committed to achieving and retaining international standards in the form of our ISO9001 and ISO27001 certifications, which support our purpose and assure our absolute professionalism at all times.
But, why the name Lemon? Well, we just liked it The Zest, the ‘no sour business’, the vibrant colours, it all seemed to work, and as there are one or two other successful fruit named companies out there, we thought if they can do it, so can we, and with that Lemon was born

**We are recruiting for the following shift pattern**:

- 37.5 hours - Monday-Sunday between 7am-7pm over 5 days per week. Working either a Saturday or Sunday every other weekend.

**What is the role?**
We are looking for passionate and professional Full-Time Customer Service Advisors to join our expanding team in Stockton-On-Tees.
Our Customer Service Advisors make up a huge part of our world-class customer service team. They are the voice for our fantastic clients, and are often the first point of contact who help to solve the customer’s queries and issues.
Full training is provided, therefore previous contact centre experience is not necessary. However, some customer service experience is advantageous We are simply looking for friendly and zesty individuals who will strive to deliver a genuine, high-quality customer service experience. If this sounds like you, we would like to hear from you

**What will your responsibilities be?**
- Delivering a quality customer service experience on behalf of our clients
- Offering a personalised approach to each individual, listening to the customers’ needs and offering them the relevant advice and guidance which suits the needs of their situation
- Managing interactions and escalating jobs and call-outs as required
- Using a wide variety of software systems, portals and CRMs to raise and dispatch jobs and call outs directly to our clients
- Understanding and complying with our Quality Management and Information Security Management standards
- Organising and prioritising your tasks, especially during busy periods, to ensure urgent tasks are handled quickly and efficiently
- Representing Lemon’s core values of: Quality, Trust, Team, Passion, Empathy and Gratitude
- Great verbal and written communication skills
- A passion to deliver a quality customer service experience
- The ability to listen to customer and adapt their approach to suit the customer’s needs
- The ability to co-operate and collaborate in order to work efficiently as part of a team
- The ability to quickly solve issues and problems
- The knowledge and ability to use computers and related technology efficiently and effectively
- 5 GCSE’s or equivalent, including: English and Maths
- Previous customer service experience (whilst this is advantageous, it is not a requirement)

**What’s in it for you?**
- Starting salary of £18,525.00
- 6.6 weeks holiday (including bank holidays)
- Employee Benefits Program
- Sometimes free food
- Plus you get to be a Lemon and once a Lemon, always a Lemon

**What’s next?**
- A covering letter is optional
- If you pass the CV stage, one of our recruitment team will contact you to offer you an interview
- If you would like more information about the role please call us on
01642 662772

Please note: due to the popularity of our roles, Lemon reserves the right to close the vacancy prior to the advertised closing date if we receive an adequate number of applicants.

**Salary**: £18,525.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Gym membership
- On-site parking
- Store discounts
- Wellness programmes