Aftersales Parts Co-ordinator

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you

**The role**

Norton Motorcycles are seeking an Aftersales Coordinator to join our team and help us deliver an exceptional service experience to our dealers and riders worldwide.

In this role, you’ll be the first point of contact for our dealer network when it comes to parts orders, queries, and support. You’ll process orders, manage enquiries, and build strong working relationships with our dealers, while ensuring seamless coordination with our warehouse and internal teams.

**Duties/Responsibilities**
- Build and maintain strong relationships with a portfolio of dealers
- Manage the off-site 3PL warehouse to ensure timely and accurate fulfilment
- Support with invoicing for parts orders and follow up with dealers on invoice queries
- Communicate proactively with dealers regarding supplier or logistics delays
- Create and distribute order management performance metrics
- Actively work to improve the order management function and parts support to our dealers
- Share important updates with internal teams and escalate issues when required

**Personal Specification**
- Highly process-driven with excellent attention to detail
- Proactive and solutions-focused in your approach
- IT Literate (Microsoft Office)
- Strong communicator, confident in both written and verbal interactions
- Bachelor’s degree or equivalent professional experience
- Previous experience in aftersales, order management, or customer support is an advantage

**Rewards of working for Norton**:
We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:
Competitive salary package that recognises your skills and experience

A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

Generous pension scheme that sets you up for the future, with access to personalised advice.

Private Medical Insurance and a Cash Back Programme to keep you feeling your best

Life insurance (4x salary) because we've got your back no matter what

FREE fruit, got to have your five-a-day

WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded

A diverse and international team that brings together different perspectives, backgrounds, and experiences.

Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between

‍️Want to go green? You can enjoy free electric bicycle hire

Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS