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Customer Service Assistants

2 weeks ago

Watford, United Kingdom West Midlands Trains Full time

£22,947 progressing to £24,075 after successful completion of probation

As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a** Platform Staff/ Dispatcher, **on a full-time, permanent basis, based in **Watford**

You will deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations, whilst meeting the Company’s business, safety and operational targets.

**What does the job involve?**
- Safely dispatching trains from the platform - following strict company and industry protocols and guidance
- Ensuring compliance with the Health & Safety at Work Act
- Delivering the timely and safe dispatch of trains - announcing train arrivals and departures, if required
- Providing high levels of customer service face to face - handling customer questions and queries
- Maintaining a record of delays, re-platforming and other events affecting the train plan, as required
- Proactively ensuring information is communicated within the station team and to other locations, as required
- Assisting disabled passengers, as required
- Conducting fire and security checks in line with current risk levels and maintaining a high level of security vigilance, at all times
- Reporting accidents and incidents in accordance with the accident reporting procedures
- Monitor CCTV, where required

**What skills and experience do I need to do the job?**
- Customer focused - being polite, approachable and friendly at all times
- Being efficient and calm - able to communicate with people from all backgrounds
- Taking pride in your appearance - being the face to the company to customers
- Flexibility - able to work early and late shifts and use your own initiative on occasions
- Good IT skills - able to use a range of technologies and systems
- Honest & trustworthy - doing the right thing
- A good level of maths and English ability

**What are the salary and benefits?**
- Salary of £22,947 progressing to £24,075 after successful completion of probation
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

**Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.