Customer Service Advisor Part-time
1 week ago
Working in the fast-paced Customer Contact Centre you will be the first point of contact for calls coming through to the Helpdesk.
If you have a passion for delivering customer service excellence, work well in a fast-paced environment and a resilient personality you will fit in with us - full training will be provided and there are good opportunities to progress within our growing organisation.
**Client Details**
The organisation provide cross Government and Police HR, Resourcing and Finance Shared Services.
If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit right in
Full training will be provided and there are good opportunities to progress within the growing organisation.
Total hours per week will be 16 with 11 hours being over a weekend and 5 on a weekday.
The rotating shifts for Saturday and Sunday - 0700-1230 / 1130-1700
**Description**
**The key responsibilities of the Customer Service Advisor include**:
- Answer all incoming/outgoing calls in line with current service level agreements
- Use the internal system to provide an accurate and timely response or escalate queries where applicable.
- Be customer focused at all times ensuring that excellent customer service is provided on all calls.
- Highlight any improvement opportunities
- Be a part of process and service improvements whether through suggestion or implementation.
- Work as part of a strong team to deliver results during peak times where calls are peaking.
- Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.
**Profile**
**The successful Customer Service Advisor**:
- A positive attitude & a desire to help customers
- Flexible attitude
- Being able to work on own initiative & as part of a successful team to succeed on a daily basis
- Strong written and verbal communication
- Comfortable working under pressure
- Able to work to deadlines
- Customer Service experience (desirable)
**Job Offer**
- Part-time hours
- Hybrid working
- Full-training
- Onsite parking
- Holiday Pay
- Pension
- Temporary, ongoing contract with a possibility of an extension/permanent role
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