Administration Assistant

3 days ago


Moreton West and Saughall Massie, United Kingdom The Building Repair Network Full time

We (TBRN) have been chosen by some of the UK’s leading insurance companies and businesses to handle claims for building damage on their behalf. We provide quality repair work via our panel of managed and vetted building contractors, with customer focused care for the people behind the claim being paramount to our claims management ethos and processes.

We are looking for a Claims Concierge (the official Job Title) to join our growing business. Within this role, you will be dealing with property claims, taking responsibility for the administrative processes and customer service journey throughout the life of the claim. You will seek guidance from our team of surveyors and insurance professionals who make the technical decisions in order for you to drive the progress of the claim.

You do not need to have previous experience in a claims environment (although great if you do), but must be able to demonstrate your genuine passion for customer care, excellent communication skills and enthusiasm to learn and add value to the success of the team and company.

**Role responsibilities**:

- Proactively handle a busy caseload of claims, ensuring key administrative tasks are completed so the claim progresses smoothly and efficiently. You will manage your own workload and priorities, using the tools within our claims management system
- Be the first point of contact for all parties involved (including customers, clients and contractors), responding to queries and performing follow up actions
- Provide exceptional customer service (through multi communication channels), updating involved parties and empathetically supporting customers through their claim
- Monitor our panel contractors activities and performance on claims, using your soft skills to build effective working relationships
- Work collaboratively and efficiently with our technical claims team and surveyors who hold responsibility for the technical decisions on claims

**What we offer you**:
In addition we have a fantastic working environment with casual dress in the office, an increasing holiday entitlement starting at 31 days (including bank holidays), your birthday off (after completion of probation period), volunteer day, healthcare cash plan with wellbeing 24/7 helpline, face to face counselling sessions, gym membership discounts and online wellbeing tools.

We embrace diversity and equality. We are committed to building an inclusive team where variety and difference is celebrated and our people can be their authentic selves.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£24,500.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Work Location: In person



  • Moreton, United Kingdom Lighthouse Personnel LTD Full time

    **Accounts Administrator** 'Recruiting for your future success’ Established in 2006, our client have fast become one of London’s leading providers of planned, emergency and drain repair services. In the last 3 years, they’ve experienced substantial growth and are now able to reach clients spanning the entire South Eastof England. Due to their rapid...


  • Moreton-In-Marsh, United Kingdom The Fire Protection Association Full time

    At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another, and all have the same vision - to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do. We have an exciting opportunity for a Fire...


  • Moreton-In-Marsh, United Kingdom The Fire Protection Association Full time

    At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another, and all have the same vision - to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do. We have an exciting opportunity for a Fire...


  • Moreton-In-Marsh, United Kingdom The Fire Protection Association Full time

    At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another, and all have the same vision - to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do. We have an exciting opportunity for a Fire...


  • Moreton-In-Marsh, United Kingdom Blachere Illumination UK Ltd Full time

    **Administration Assistant** Monday to Friday 10am-2pm (20 hours per week) - (we would consider full time, Monday-Friday 9am-5pm, 35 hours per week)_ We are one of the UK's largest providers of festive lighting, displays and other illuminations for city centres, retail parks and shopping centres. We pride ourselves at being at the forefront of our...


  • Moreton-In-Marsh, United Kingdom The Fire Protection Association Full time

    At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another, and all have the same vision - to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do. The FPA is looking for a full-time...


  • West Yorkshire, United Kingdom Kinetic PLC Full time

    We are looking for an experienced Administrative Assistant to join a busy engineering team. This is an immediate start (15 / 12 / 25) role for someone reliable, organised and detail-focused. As an Administrative Assistant, you'll manage documents, keep records accurate and support project delivery. If you can answer YES to these 5 questions, please apply! Do...


  • Buckhaven and Methil, United Kingdom International testing services Full time

    **Overview** **Responsibilities** - Perform general clerical duties such as filing, photocopying, and scanning documents. - Assist in data entry tasks, ensuring accuracy and attention to detail. - Maintain organised records using Google Suite and other office software. - Support financial operations by assisting for invoicing and expense tracking. -...


  • West Bridgford, United Kingdom East Midlands Education Trust Full time

    **Administration Assistant** **Hours of Work: 09.00am - 5.00pm Mon-Thurs (4.30pm on Friday)** **Scale 2 NJC 4 to 5 **£21,189 - £21,575 pro-rata, **Actual Salary £18,063 - £18,392** The West Bridgford School has an exciting opportunity to join our friendly team of Associate staff as an Administration Assistant. This rewarding role will be to support...


  • West Midlands, United Kingdom Brook Street Full time

    Our Public Sector client based in Birmingham is currently looking for an Administrative Assistant to support their department. This is a temporary assignment, Monday to Friday, 9.00am to 5.00pm, paying £9.50 p/hr going up to £11.11 p/hr in the 13th working week. This is currently a fully onsite role. Your role will mainly involve managing an inbox and...