German & Dutch Speaking Contact Centre Agent

**German and Dutch Speaking Contact Centre Agent**:
Salary - £22,500 per annum + Benefits + Profit Share Bonus

Permanent, Full-Time Role

**About Us***:
At Holiday Extras, we're Remaking Holiday Making for millions of our customers. So that they have the most memorable trips, our Contact Centre is key in delivering the fastest, smartest and most personal service in travel.

**By joining our team you'll**:
***:

- You will have experience working in a sales and service-oriented environment, are collaborative, flexible and have excellent communication skills.
- The command of the German, Dutch and English languages in spoken word and writing is essential
- Experience working in a fast-paced environment and a good level of computer literacy.
- Reliability and a self-reliant way of working are among your strengths.
- Be an effective communicator with a warm, friendly, inviting and engaging tone of voice, with the ability to adapt and tailor your approach to each customer.
- Use your inquisitive nature to help you deliver exceptional service.
- Use your flexible approach with the ability to adapt to different products based on business needs.
- Ideally, have previous knowledge of tourism
- Further foreign language skills are an advantage
- Learn and use cutting-edge tech, including your own Apple Mac laptop from day 1, as well as access to the Google Workspace suite and other programs. (Don't worry if you've not used these before - we'll show you how.)
- Enjoy a world of benefits, including 25 days off, plus your birthday off, enhanced parental leave, pension, life assurance, shopping & cinema discounts and cycle to work scheme (plus more).
- Enhancing your wellbeing, we also have a free employee assistance program, discounted gym memberships, dental insurance, private medical insurance and health screening (after 4 years' service). Our trained mental health first aiders are also on hand should you need support.

**Location**:
We strive to create an inclusive environment where everyone can thrive, no matter where they work.

Whether that's remotely, at our bright, modern campus in Kent, hybrid or at our offices in Munich, as long as you can deliver a great service for customers, we are flexible for this role.

**One Team**:
No matter where you are in your career, this is your opportunity to learn new skills and be part of an awesome team of experts - all here to support and help each other deliver a world-class service to our customers.

By joining us, you'll have the opportunity to take part in team and individual activities and fun events. These include game show-themed incentives (past examples include 'Deal or No Deal' and 'Squid Game' - you name it, we've done it), seasonal events, quizzes, BBQ's, cream teas and access to our free ice cream parlour for those hot summer days. Plus much more

Learn more about our unique culture and team.

**Hours***:
We’re looking for flexible full-time people who are able to work across our opening hours.

Full-Time - 37.5 hours per week - you will need to be fully flexible across our opening hours of Monday - Friday 7.30am until 4pm and Saturdays

**How we hire for this role***:

- Initial telephone call with our German recruitment team
- You will then be invited to an interview with one of our Contact Centre team managers. This normally takes around an hour and will be held online. It's a great opportunity to find out about the role and for us to learn more about your skills and experience and what you can expect working with us.
- Cultivating a diverse and inclusive culture is paramount for our business._

As part of this, we have designed our interview process so you can be comfortable to confidently convey your strengths and who you are.
- Sound good? Here's the next steps..._

Upload your CV and we'll be in touch