Senior Content Designer

**About The Role**
Hippo is recruiting for senior consultants in content design.

As a senior consultant, you’ll come to Hippo as an expert in content design and working in multidisciplinary teams.

You’ll also be a leader of people and teams and advocate for user-centred design approaches with our diverse range of clients.

Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

**As a senior content design consultant, you’ll**:

- already be an expert in content design
- help clients explore and solve problems with user-centred design
- champion inclusive approaches and styles within content design
- establish and manage relationships with clients and stakeholders
- be comfortable working in rapid sprint cycles
- run workshops with your team and stakeholders
- participate in Hippo communities of practice, including attending content crits and writing blog posts
- support Hippo in recruitment, events, blog-writing and winning new business
- promote Hippo values
- be a strong communicator
- have a positive “can do” attitude

**Skills and experience that you need**
- design end-to-end service and static web content, meeting user needs
- write accurately using and contributing to style guides
- proactively design accessible, inclusive content and articulate how content decisions relate to WCAG
- use insights from user research and metrics to shape end-to-end service content strategy
- make complicated information easy to understand
- create and iterate prototypes
- use design software such as Miro, Figma, Sketch or the GOV.UK prototyping kit
- work with and contribute to design patterns and content patterns
- actively contribute to a community of practice
- proactively share your work and encourage colleagues to do the same - through a peer review or sub-editing process, group content crits, community meet-ups or show and tells
- understand the user research process - how to contribute to discussion guides, research reports, and take notes in research sessions
- use and configure a content management system
- understand SEO and how it relates to content design

It'd be great if you can also:

- develop and implement new content strategies for a business area or organisation
- understand information architecture techniques and principles
- use content audits to implement a content maintenance plan
- produce technical content where appropriate

**Agile and multidisciplinary team experience**

You'll need:

- experience of Agile ways of working through the project lifecycle (Discovery, Alpha, Beta, Live)
- experience of working with user researchers, UX or interaction designers and other members of a multidisciplinary team (for example, product owner, delivery manager, developers, business analysts)

It'd be great if you can also:

- identify the best Agile processes for projects and measuring the success of outcomes

**Consultancy and business experience**

You'll need to:

- manage tricky conversations when people don't understand the value of Agile user-centred design
- be experienced and confident at explaining design decisions to people
- have the ability to line manage, coach or mentor people

It'd be great if you can also:

- write and contribute to bids and business documents
- pitch new ideas and proposals to colleagues and clients

**Industry experience**

You'll need:

- extensive demonstrable experience as a content designer in the public sector
- an excellent working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments

It'd be great if you also had:

- experience of working as a content designer for private sector companies

**What makes us great**
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:

- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting

**Diversity, Inclusion and Belonging at Hippo**

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

Hi, we’re Hippo.

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