Medical Receptionist

**College Street Medical Practice in Long Eaton are looking to recruit a part-time Medical Receptionist / Administrator to join our small and friendly team who work hard within the Practice. As you will be the first point of contact for patient and/or visitors you need to offer a warm, polite and helpful welcome. We are looking for the right person to fit in with the team, maybe you are that person, if so apply**

**General information**

Starting salary of £11.44per hour, but this does depending on age and experience

Hours up to 20 Hours per week, working a shift pattern covering our main opening hours of 7.45am - 6.45pm Monday to Friday and additional weekend if and when needed.

Accountable to: Practice Manager

**Duties and responsibilities include**:
**Telephone Duties**
- Making appointments.
- Relying results to patents.
- Managing home visit requests.
- Dealing with general enquiries and complaints.
- Contacting other Providers.
- **Reception Duties**:

- Registering new patients and temporary residents.
- Greeting and directing patients and visitors.
- Arranging appointments.
- Handing out prescriptions.
- Dealing with requests and enquiries for repeat prescriptions in line with Practice protocols
- Ensuring outstanding enquiries are explained and handed over to your colleagues at the end of your shift, as necessary.
- Responding to the needs of doctors and nurses during surgery.
- Collecting payments from patients for non-NHS services.
- Dealing with general enquiries.
- **General**:

- Input and extract information from Practice computer system (TPP SYSTEM ONE).
- Observe Health & Safety Guidelines at all times.
- Any other reasonable duties as necessary.

**JOB SPECIFICATION**

**Communication**
- Support and communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating to enable us to be accessible to all.
- Anticipate barriers to communication and take action to improve communication
- Communicate effectively with team members and act as an advocate when representing the patients’ and colleagues’ viewpoints to others
- **Delivering a quality service**:

- Prioritise, organise and manage own workload in a manner that maintains and promotes quality
- Assess own performance through self and peer review, benchmarking and formal evaluation (e.g. appraisals).
- Participate in the maintenance of quality governance systems and processes across the organisation
- Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
- Support and participate in shared learning across the practice and wider organisation
- Participate in the management, review and identify learning from patient complaints, incidents and near-miss events utilising a structured framework (e.g. root-cause analysis)
- **Team working**:

- Understand own role and scope in the organisation and identify how this may develop over time
- Work as part of an team, supporting others and exploring the mechanisms to develop new ways of working
- Participate in team activities that create opportunities to improve patient care
- **Management of risk**:

- Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
- Monitor work areas and practices to ensure they are safe and free from hazards and conform to health (including infection control), safety and security legislation, and practice policies, procedures and guidelines
- Undertake mandatory and statutory training
- **Utilising information**:

- Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information
- Understand own and other’s responsibility to the individual organisation regarding the Freedom of Information Act
- Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care
- **Learning and development**:

- Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments
- Assess own learning needs and undertake learning as appropriate
- Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information
- **Equality and diversity**:

- Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity
- Enable others to promote equality and diversity in a non-discriminatory culture
- Support people who need assistance in exercising their rights
- Act as a role model in good practice relating to equality and diversity
- Accept the rights of individuals to choose their care providers, participate in care and refuse care.
- **Staff**:

- The post