Senior College Services Advisor

**Senior College Services Advisor**

The College Services team play a vital role covering all aspects of the student life-cycle, from registration, to course completion. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration.

As a Senior College Services Advisor within the team, you will be responsible for supporting the aims of the College Services team, by providing oversight and leading or supporting the day-to-day functions of the team to ensure excellent service, student support, and the effective and efficient administration of all processes and procedures.

As a Senior College Services Advisor you will lead or support activity related across the whole range of responsibilities below, primarily leading on overseeing student progression activity, coordinating communications with our key stakeholders, and marketing and social media activity in the College.
- Provide excellent customer service in a student facing environment.
- Deal with student enquiries by providing a flexible, personalised and inclusive approach.
- Maintain accurate information on the student management system.
- Organise and support pre-arrival, arrivals, registration and welcome events.
- Lead in the maintenance, development and quality assurance of student-facing content.
- Develop and deliver extra-curricular activities.
- Provide administrative support across the team’s functions and oversee the administration of the wider team in agreed areas.
- Support students in relation to wellbeing and safeguarding.
- Assist compliance with regulatory frameworks.
- Have a flexible approach to work, for example some out of hours work may be required during busy periods.
- Work with the College team to continuously improve the student experience.
- Any other duties as required by the College Management Team.

- Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.
- High level of verbal and written communication skills.
- Strong interest in working in education and in particular with international students.
- Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals, ideally with some experience of having led activities or teams.
- Attention to detail and demonstrable understanding of the importance of confidentiality.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.

**Special Requirements**

The post holder will be required to have a DBS check.

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Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan International Pathways**

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

£25,000 Per Annum