Hub Support Assistant

**Hub Support Assistant - Maternity Cover**

**Working Pattern: 22.2 hours a week Monday - Friday**

**Location: Bilsthorpe, Nottinghamshire**

Via is currently looking for a Hub Support Assistant join our Business Services & Transformation Team based at our Head Office in Bilsthorpe, Nottinghamshire.

You provide a wide range of administrative duties related to the recovery of costs from third parties who have caused damage/disruption to the network and apparatus on the highway.

**The Job**

Key areas of responsibility will include:
- Undertake administrative tasks to contribute to the delivery of the incident response service.
- Input and manage data associated with attendance to incidents on the network in IT systems to collate and maintain detailed records.
- Work collaboratively with colleagues in other teams and organisations to ensure that information required is received within timeframes in order to establish whether costs can be recovered.
- Gather and collate costs associated with incident response and subsequent repair works to assist with the process of recovery of costs from third parties.
- Flexible approach for the provision of administrative support during adverse emergency situations to support in minimising disruption to the network.
- Comply with internal and external standards of statutory responsibilities, duties, policies and procedures to ensure a consistent and high-quality service is maintained.

**The Person**

Mainly you will be excited to be a vital part of our Business Services & Transformation Team, but there are just a few other things we’d like from you:
- NVQ Level 3 Administration qualification or equivalent knowledge gained through practical experience in an administrative or customer service environment.
- Proven ability to plan and prioritise workload and react to enquires in a busy office environment, working efficiently and effectively to meet deadlines.
- Good numeracy skills and an aptitude to produce high standards of accuracy when manipulating data.
- Ability to handle and resolve enquiries and difficult conversations relating to debt recovery.
- Good oral and written communication skills and the ability to contribute to, and work effectively within, a team environment.

**About Via**

Based in Nottinghamshire, with a multi-skilled local workforce and a range of highly trained staff at a few different locations throughout the county. Via East Midlands provides sustainable highways services for Nottinghamshire and across the wider East Midlands region.

Our roles include highway maintenance, electrical works, mechanics, construction, forestry, road safety, civil engineering and much more. We combine a public-sector service ethos with a strong commercial focus, and we are passionate about innovation and creating and delivering sustainable solutions safely across Nottinghamshire and the wider East Midlands.

Via is a great place to work if you value work-life balance and we are committed to promoting a diverse and inclusive workplace. We offer a range of family friendly and inclusive employment policies, including generous annual leave allowances, with flexible working available to our office-based staff. With most of our work being based in the East Midlands, our front-line staff also enjoy short journeys to site each working day.

By joining us you will be part of a growing organisation that positively embraces customer and community aspirations.

If this sounds like you, it would be great to hear from you.

**Job Types**: Part-time, Temporary contract

Pay: £13,890.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- No weekends

Application question(s):

- Please indicate your salary expectations
- Do you have a full valid UK driver licence?

Work authorisation:

- United Kingdom (required)

Work Location: In person