Services Specialist 2

1 week ago

Livingston, United Kingdom GE Digital Full time

**Job Description Summary**: Services Specialist 2 - (Digital Implementation Services), will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will be accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

**Roles and Responsibilities**
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

**Required Qualifications**
- For roles outside of the USA- This role requires basic experience in the Services & Digital Implementation Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
- For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

**Desired Characteristics**
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
- Customer focused and good team player.

**Additional Information**:
**Relocation Assistance Provided**:No

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