Senior Administrator

Brent Universal Children’s Service has an exciting opportunities for a person with an eye for detail and keen to improve quality though data. We are seeking a Senior Administrator (quality support) to support our Clinical Business Unit Manager Brent.

You will be joining a forward thinking and innovative integrated Universal Children’s Service providing Health Visiting, School Nursing, Infant Nutrition and Healthy Weight services in Brent. We have excellent relationships and work in partnership with Brent Family Well Being Centre and the Brent Early Years Teams.

We are seeking an individual with astrong administrativebackground and good understanding of using data bases and clinical systems. You willmotivated and innovativeand keen to improve data quality to support the Clinical Business Unit todeliver quality family centredcare where children are at the heart of the work we do. You will have the ability rise to the challenges of working in a busy Clinical Business Unit. You will be support and work with the Clinical Business Unit Manager and be supported the wider resources of the Clinical Business Unit, Divisional Business Management Team and Division, CLCH and the CLCH Academy.

Brent Universal Children’s Clinical Business Unit places a strong emphasis on the availability of timely, accurate and relevant information to assist all staff on the planning and provision of the best possible health are for our families’ children and young people. The CBU is also committed to supporting all service providers through the provision of information and analysis to our Commissioners and stakeholders

This role is focused towards supporting these objectives through training, analysis, and development of patient information flows with specific focus on improving the quality and completeness of Trust data.

The post holder will have an understanding of data quality within the NHS and experience working with health data and information systems. S/he will assist the CBU Manager to provide data quality and correction support and training to all staff across the Borough.

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
1. To undertake data input, as directed, in order to improve the quality of information within CLCH clinical data systems
2. Offer data correction support based on reports produced by the information team
3. Assist Clinical Business Unit by producing activity and trend reports and analysis that enable accurate level of performance against key targets, standards, and performance indicators, and highlight areas of variance and opportunities to improve performance
4. Assist CBU Manager to monitor access to services and ensure that robust internal mechanisms are in place to plan, manage and monitor services to meet and assess targets
5. Play a role in ensuring that all services within the CBU record activity on time, accurately, completely, and consistently to enable monitoring, tracking and improvement of performance and to satisfy reporting requirements
6. To review the completeness of patient information with an emphasis on GP details, Ethnicity, NHS number and postcodes
7. To routinely review exception reports and undertake to correct gaps in accordance with defined routines and procedures
8. To support the analysis and checking of patient activity that is identified as an exception to the expected standard
9. To provide effective communications to operational users explaining repetitive input errors and ways to reduce future data quality issues
10. To provide training support as needed to operational users on standard operating procedure and guidelines for recording information
11. Coach and assist with the training of other members of the team as appropriate
12. To demonstrate excellent customer care and communication skills in the provision of a front-line service for the team, assisting clients, carers, GPs and other health and social care professionals

Please refer to the attached Job Description for full list of responsibilities