Customer Service Advisor

2 weeks ago

Retford, United Kingdom Kingfisher Direct Ltd Full time

Kingfisher Direct Ltd is an online retailer specialising in commercial and industrial products supplied to businesses and public sector organisations across the UK and Europe. Our product range includes waste and recycling bins, water tanks, and winter safety products.

We are an established and trusted supplier to the construction, waste/recycling, and manufacturing industries. We are also a leading supplier of our product ranges to the public sector including, private/state schools, colleges, academies and universities, local authorities, armed forces, and the NHS.

As part of our growth plans, an opportunity is now available to join our Sales team as a Customer Service Advisor. This role is an integral part of the sales department supporting the team to provide exceptional customer service to our diverse range of customers.

**Main duties include**:

- Contacting customers to provide updates on their order(s).
- Working with our suppliers and dispatch teams to find solutions.
- Responding to enquires for existing orders.
- Amending and updating orders as required.
- Working with couriers to provide solutions.
- Supporting the sales team with administration.
- Assisting the Purchasing Team.
- Processing payments and completing refunds when required.
- Updating systems and sharing information with the team.

**Requirements**:

- Experience of helping customers
- Confident and friendly communicator both verbal and written.
- Skilled in IT systems.
- Self managed with the driver to manage others in the future.
- Team player happy to assist all our customers to make their day better.

**What are we looking for**:

- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets

**What we offer**:

- A fun and collaborative working environment.
- Opportunities for professional development.
- An extra day's holiday for every year worked.
- Your birthday off
- Free onsite parking.

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Retford, DN22 7WF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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