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Credit Controller
2 weeks ago
Are you confident on the telephone? Do you enjoy a challenge and thrive in a busy and friendly team environment? Have you worked in credit control for a minimum of 6 months and are now looking for a new role in a business where you can develop your career?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.
We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.
What does the role involve?
As a member of the Credit Control team, you will consult with and gain the support of the key stakeholders, in particular: the Operations Team Leader and Client Managers and the New Business Team. You will find the role really interesting and enjoy the fact that no two days are ever the same.
**Some of your key duties will include**:
- Delivering a high quality customer service, ensuring all dealings with client accounts are based on ‘Treating Customer Fairly' (TCF)
- Proactively managing clients and supporting your manager to identify and deliver improvements which will enhance the customer experience
- Supporting the Operations Team Leader to produce the monthly information returns, contributing information, statistics, and performance against targets, trends and indicators
- Ensuring departmental procedures are followed within the agreed timescales
What are we looking for?
You may have worked in credit control for just a short period of time; and that's fine This role is more about being a mediator than a collector, and your amazing customer service skills will come into play with us. We encourage ideas, so you will enjoy speaking up and sharing your suggestions.
Also, we're looking for the following:
- Superb communication skills both on the telephone and written
- Able to work under pressure and manage own workload
- Ability to speak up and ask for help
- IT literate and confident with learning new and multiple systems
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
**#LI-Hybrid
