Community Housing Officer

2 weeks ago

Cheadle Hulme, United Kingdom Johnnie Johnson Housing Trust Full time

Are you passionate about delivering outstanding services for customers? Can you think outside the box and bring about change in our communities? If this sounds like you, then this could be the perfect role for you.

Here at Johnnie Johnson Housing, we are now looking for a Community Housing Officer - General Let & Leasehold.

As Community Housing Officer - General Let & Leasehold, you will take a digital first approach to service delivery, providing a highly visible community-based service, engaging with residents on a day-to-day basis. You’ll respond to residents’ queries andfeedback in a timely manner, always striving to improve customer satisfaction. Using your knowledge of housing management, including voids, lettings, income collection, anti-social behaviour, and tenancy management, you’ll deliver a responsive and sensitiveservice to those who are at risk, making referrals where appropriate to relevant agencies. You’ll strive to improve the quality of life of residents through effective case management, providing an attractive environment and creating better neighbourhoods leadingto successful and sustainable communities.

So now you’ve heard a bit about the role, let us tell you a bit about the team It’s important to know who you might be working with, right?

Our Team

Our team is really lovely (if we don’t mind saying so ourselves). You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers, as well as working with likeminded people, you will use themost recent up to date technology. We don’t just provide support to our customers, we support each other too. We work incredibly hard, but we also like to have fun

About You

Our Community Housing Officer will have previous experience in a similar role and be comfortable working in a dispersed team. You’ll be a great communicator who puts customers at the heart of everything you do and like having direct contact with residents.Able to encourage participation and facilitate resident engagement, you will be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents and prevent social isolation.

And the benefits of working for us?

We’ve adopted a completely agile way of working meaning you can work from home too. As long as our residents and customers are put first, we’ll also give you a degree of flexibility using our 'My Lifestyle’ guidelines, meaning you can attend the importantthings in life. So, whether you’ve got a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service (pro-rata for fixed term contracts). We can offer you a 35-hour working week, an enhanced 5% employer contributionpension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start There’s loads more fantastic benefits too - you can find out more about these on our careers site

About us

Johnnie Johnson is a not-for-profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision Living Longer, Living Better is simply about helping people age well and live independently forlonger.

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