Customer Services Co-ordinator

1 week ago

Wakefield, United Kingdom Consult Search & Selection Full time

**Scope**:
The Customer Services Coordinator is responsible for creating and scheduling the work for the workshop including service, repairs, breakdowns and builds in addition planning the routes and logistics for drivers.

The role reports directly to the Plant Hire Desk Team Leader, the role is focused on the Plant hire desk in support of servicing their need for hire, sales and logistics, this will include contract management, ensuring the contracts are set up correctly, billing details are entered correctly, quoting mainly new servicing opportunity and supporting new hire opportunities and managing loss and damage to vehicles.

The Customer Services Coordinator is the first line for all customer calls and triaging the calls professionally to ensure the customer needs are met.

**Responsibilities**:

- In the absence of the Hire Desk Team Leader, you will ensure the operations within the Plant workshop and hire desk are maintained to a high standard.
- Build strong and helpful relationships with colleagues in other depots/departments
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Maintain and update customer contact information in all software systems.
- Handle customer complaints and provide appropriate solutions / alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Successfully convert hire enquiries into hire orders and achieve above minimum process to maximize revenue targets.
- Promote the opportunity to sell new Gehl and Yanmar machines, used machines and promote the opportunity to upsell on parts and attachments.
- Use the in-house system interactively to take orders ensuring that availability is checked first and ensure the accuracy of orders entered onto the system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received.
- Build out schedules for the workshops and drivers including third party service and maintenance.
- Proactively manage the status of activity
- General administration
**About You**:

- Good communication skills
- Desire to learn Telephone sales experience
- Customer service experience
- Scheduling experience
- Strong customer service
- Organized, motivated, and flexible with working hours.
- The ability to work independently, be self-motivated, enthusiastic, reliable, flexible, and willing to carry out other duties when required.
- The ability to work under pressure and use initiative in a hands-on environment.
- Team working

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay
Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
- Hire desk: 1 year (preferred)

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