CRM Officer

1 week ago

Watford, United Kingdom TJX Europe Full time

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

**The Role**:
Reporting to the Customer Relationship Manager, the CRM Officer is a fixed term contract until the end of January 2026 and will play a critical role in the CRM team which sits within the wider Brand and Marketing function.

This role will be based in our Watford Head office. We have a hybrid working environment with 2 days minimum per week in the office required.

**What you’ll do**:

- Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation in our loyalty scheme in line with both the Treasure & CRM strategy and business objectives.
- Developing creative briefs and managing timelines to ensure deadlines are met
- Delivering an omni-channel customer experience throughout all our communications
- Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT.
- Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues.
- Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation
- Supporting on customer facing and internal process improvements to improve the channel
- Identify, troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times

**What you’ll bring**
- Experience of ESPs & Google Analytics
- Experience with a loyalty programme/ database is a plus
- Confident working with tight deadlines in a fast-paced environment
- Ability to effectively manage multiple initiatives at one time
- Strong time management and organisation skills
- Resilient and pragmatic approach to fluid planning environment
- Able to confidently communicate / present information clearly to various audiences
- Proven track record of managing and delivery complex campaigns
- Comfortable working ‘in the grey’
- Highly detail orientated with an eye for design
- Evidenced strong analytical skills
- Actively develops self to upskill industry knowledge
- Proficiency with task management tools including Google Docs, Microsoft Excel, Powerpoint and Word

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

**Address**:
73 Clarendon Road

**Location**:
EUR Home Office Watford GB

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