Guest Services Supervisor

2 weeks ago

Ansty, United Kingdom Ansty Hall Hotel Full time

Job Introduction
**Are you passionate about delivering exceptional guest experiences?**:
Ansty Hall, a charming Georgian manor house set in the heart of the Warwickshire countryside, is looking for a confident and service-driven **Guest Services Supervisor** to join our front-of-house team. With its elegant interiors and welcoming atmosphere, Ansty Hall is a popular destination for leisure stays, weddings, and corporate events.

If you thrive in a fast-paced hospitality environment and love creating memorable moments for guests, we’d love to hear from you.

As Guest Services Supervisor, you’ll be a key point of contact for our guests, ensuring smooth day-to-day operations and supporting the front office team in delivering outstanding service. You’ll lead by example, handle guest queries with professionalism, and help create a warm and welcoming atmosphere throughout the property.

**Key Responsibilities**:

- Supervise daily front desk operations, ensuring a seamless guest journey from check-in to check-out
- Support and guide the Guest Services team, providing coaching and feedback
- Handle guest enquiries and complaints promptly and professionally
- Liaise with housekeeping, food & beverage, and other departments to ensure guest needs are met
- Monitor reservations and occupancy levels, assisting with room allocations and upgrades
- Maintain high standards of presentation and service across all guest-facing areas
- Assist with training new team members and promoting a culture of excellence

**Person Requirements**:

- Previous experience in a front-of-house or guest services role, ideally within a hotel or hospitality setting
- Strong communication and interpersonal skills
- A natural leader with a hands-on approach and positive attitude
- Organised, reliable, and able to multitask under pressure
- Passionate about delivering outstanding guest experiences
- Flexible to work shifts including evenings, weekends, and public holidays
- Familiarity with hotel systems (e.g., Opera or similar) is desirable

**What We Offer**:
At Ansty Hall, we believe in recognising and rewarding our team. You’ll enjoy:

- Competitive salary
- Meals on duty
- Training and development opportunities
- Discounts across our collection of properties
- Wellbeing support and employee assistance programme
- Opportunities to contribute to sustainability and community initiatives
- A supportive, inclusive team culture where your contribution is valued

We’re proud to be a **BCorp certified** business, committed to using our company as a force for good—balancing purpose with profit, and putting people and planet at the heart of everything we do.

**Eligibility**:
**Please note that applicants must have the right to live and work in the UK.**:
**Ready to take the next step in your hospitality career?

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