Guest Services Assistant

2 weeks ago

Ansty CV HZ, United Kingdom Ansty Hall Hotel Full time £16,000 - £20,800 per year

Job Introduction

Ansty Hall – Coventry, Warwickshire "A Career in Hospitality - Where Every Detail Tells a Story."

Ansty Hall in Coventry, part of the Exclusive Collection, is a country house full of charm, with picturesque grounds, versatile event spaces, and dining that celebrates local flavours. It is a place where heritage, elegance, and exceptional service come together to create memorable experiences for guests.

As a Guest Services Assistant part of our front-of-house team and ideal for those with receptionist or guest-facing experience, you will be at the heart of creating warm, seamless, and memorable stays for our guests.

At Ansty Hall, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:

  • Competitive pay, plus service charge
  • Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
  • Free meals while on duty
  • Free access to the on-site gym and parking
  • Access to our Employee Assistance Programme and wellbeing resources
  • Exclusive discounts and perks through Hospitality Essentials
  • Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
  • As a Guest Services Assistant, you will be the welcoming face of Ansty Hall, delivering exceptional service from the moment guests arrive.
  • Support all reception duties including check-ins, check-outs, reservations and guest enquiries.
  • Work alongside the front of house team to ensure every guest experience is seamless, personalised, and memorable.
  • Maintain a high standard of presentation in guest-facing areas and uphold our service values at all times.
  • Coordinate with housekeeping, food & beverage, and events teams to support daily operations.
  • Handle telephone and email enquiries with professionalism and confidence.
  • Share knowledge about the hotel, its surroundings in Coventry/Warwickshire, and the wider Exclusive Collection.
  • Record and communicate guest feedback to line managers to support continual improvement.
Person Specification
  • Genuine passion for hospitality, service and creating outstanding guest experiences.
  • Experience in a guest-facing, receptionist, or front of house staff role is helpful but not essential.
  • Strong communication skills with a calm, approachable, and professional manner.
  • Confident multitasking and working efficiently in a fast-paced hotel environment.
  • Excellent organisational skills and attention to detail.
  • Comfortable using booking systems and technology (full training provided).
  • A collaborative team player who thrives on delivering high standards.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join the team at Ansty Hall, that celebrates creativity, teamwork and genuine care in everything we do.

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