Night Receptionist/porter

2 weeks ago

Liverpool, United Kingdom Hope Street Hotel and The London Carriage Works Full time

We are looking for an experienced Night Receptionist/ Porter to join our team at Hope Street Hotel.

Situated in the thriving Georgian quarter of Liverpool, we are a privately owned, award winning hotel with a 2 AA Rosette restaurant, The London Carriage Works. A recent expansion has taken the hotel to 151 bedrooms and suites (Best UK City Hotel - the Sunday Times 2020) extensive luxury spa, a second hotel restaurant - 1931 and eight first-class private dining, conference and events spaces including a cinema.

**You as Night Receptionist/Porter**

The Night Receptionist/Porter will assist the night manager with any tasks and duties throughout the night shift including:

- General housekeeping duties of all public areas.
- Assisting with 24 hour room service menu.
- Late hotel arrivals or early check ins.
- Making note of any complaints or issues and reporting back to the night manager.
- Ensure corridors are kept clear of any trays.
- Assist with health and safety duties throughout the hotel including security walks.

**Your Skills and Experience as Night Receptionist/Porter**
- Confident, self-motivated, team worker.
- Positive, can-do attitude, service with a smile.
- Exceptional communication and interpersonal skills.
- Capable of prioritising workload, delegation of tasks, and able to work in a tidy and organised manner.

The position requires the holder to work consistently with the nights team to raise standards and maintain customer satisfaction. A passion for customer service is essential to ensure that every guest and visitor receives a personal service that is consistent and in line with Hope Street Hotel's standards.

**Job Types**: Part-time, Permanent

Pay: £12.75 per hour

Work Location: In person

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