Supervisor - Adventure Team

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for an **Adventure Team Supervisor **who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

**Main Duties and Responsibilities**
- Supervise and be a key player in the safe operation of the Adrenaline Indoors and Surf Lagoon activities
- Supervise, develop and motivate the team appropriately, providing regular feedback and helping to deliver “best practice” in customer interaction
- Support recruitment, induction and training of instructors. Delivering refresher training and instructor team audits when required
- Lead by example and deliver exceptional levels of customer satisfaction
- Carry out appropriate safety checks of all equipment and activities
- Confidently deal with any first aid incidents on site, ensuring the correct recording and reporting procedure
- Assist with building and implementing the rota of a large team
- Challenge all existing systems and methods looking for efficiencies and safer practices where suitable
- Behave in a way that embodies and promotes the Adventure Parc Snowdonia culture
- Supervise staff uniform and ensure staff are always representing the company in the correct way
- Maintain a tidy and proper working environment for all staff and customers
- Any other duties as appropriate

**Key Skills / Experience Requirements**
- Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
- An energetic, confident, friendly and motivated personality
- Experience working at heights
- Ability to work using your own initiative, autonomously as well as part of a team
- Highly focused on delivering an excellent customer experience
- A flexible approach to work with a positive attitude
- The ability to motivate others
- Strong written and verbal communication skills that allow you to inform and advise others clearly
- Problem-solving skills
- Initiative and the ability to offer new ideas
- Good time-keeping skills
- Personal commitment to improving your own knowledge and skills
- Leadership skills
- Understanding of adventure activities and its culture
- Valid DBS check

**Desirable experience and skills**
- Experience of maintenance and safety checking of adventure activity equipment
- Welsh Speaker
- Experience using high ropes/ rigging equipment
- An SPA, ERCA qualification or higher
- Lifeguard qualification (Beach)
- Minimum of 1-year experience in a similar role
- Adventure activities trainer qualification
- Valid First Aid Qualification
- Understanding and knowledge of surfing and its culture

**Additional Information**
- Weekends and holidays are our busiest period; therefore, your working week will reflect this
- This role is open to direct applicants only: no agencies please

**Type of Contract**:Seasonal, hours to be discussed at interview

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £12.00 per hour

Ability to commute/relocate:

- Conwy, Conwy: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: Supervisor AP