Customer Service Representative

2 weeks ago


Edinburgh, United Kingdom Global Lead Network Full time

Are you looking for a new challenge while approaching the end of the year?

**About us**:
**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilise Salesforce to manage customer interactions and maintain accurate records.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Analyse customer feedback to identify trends and areas for improvement.
- Collaborate with team members to enhance service delivery and support overall business objectives.

**Requirements**:

- Previous experience in a customer service role, preferably within the financial services industry.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Strong analytical skills with the ability to assess situations and make informed decisions.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- A proactive approach to problem-solving, demonstrating initiative and resourcefulness.

**Job Types**: Full-time, Permanent, Graduate

Pay: £23,760.00-£24,240.00 per year

Additional pay:

- Quarterly bonus

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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