Supply Management and Account Executive

**ROLE SUMMARY**
The colleague in this role will report to the Customer Account & Supply Management Manager, within the Commercial Customer and Contracts service platform (CC&C). They provide analytical and administrative support for the Supply Policy and Customer Account Management functions. They both support Continuous Improvement projects facilitated by the Senior Customer Supply Executive and may lead their own. They support day to day responsibilities and projects across the platform as required, in order to further the efficient delivery of the platform’s services.

**ROLE PURPOSE**
Working in conjunction with the Senior Customer Supply Executive, assists with the effective and appropriate monitoring of UK Commercial sales volumes, in order to help to maintain the continuity of supply of Pfizer medicines to UK patients. Sets limits on customers’ potential future ordering of Pfizer medicines (‘quotas’ and ‘National Order Limits’, for example), ensuring that these actions are fair, reasonable and objective - these limits have a direct impact on BU sales performance and customers. Produces work to a standard of execution and documentation which will meet the expectations of Legal, Regulators or other Authorities as needed. Works closely with the DTP Logistics Service Provider (LSP) to ensure that supply controls are accurately and effectively implemented in their ERP system. Reviews and answers queries or complaints, which may be confused or ambiguous, from external stakeholders, customers and colleagues about processes and actions. Liaises with colleagues, internal Legal counsel and other stakeholders as required to deliver outcomes and ensure compliance with policies and regulations.

Assists with the completion of National Demand forecasts or statistical expressions of individual customer’s expected levels of demand - ensuring that they are set at fair, reasonable and objective levels to meet UK patient demand, taking account of a broad set of both internal and external market intelligence. Participates in process reviews to help to ensure that market demand data is as accurate as possible.

Validates account requests and changes according to defined validation criteria, liaising with colleagues, service partners and customers as required. Creates and maintains Customer Account details in the SAP ERP system. Works with external service providers to resolve customer account queries. Completes periodic revalidation exercises. Maintains accurate and appropriate business records. Ensures compliance with SOPs and other guidance.

As capacity and time allows, supports and participates in projects and initiatives that help to drive platform process improvements and innovations.

**Skills, Knowledge, QUALIFICATIONS, Experience**:

- Education to A-Level standard essential, graduate calibre preferred.
- Pharmaceutical Industry experience or relevant experience from other industries - Working knowledge of the pharmaceutical supply chain, including a comprehensive understanding of Pharmacy customers.
- Commercial awareness of how Pfizer medicines are typically used, across all Business Units and Therapy Areas.
- Good Numerical and Logical Reasoning skills.
- Good level of general IT skills, including MS Office. Ability to summarise/re-shape/enrich datasets. Preferred to have some programming ability (VBA and R), but not essential.
- Creative Thinking ability to determine new ways to handle complex problems.
- Good organisational skills, e.g. for project management.
- Good verbal and written communication skills.
- Strong attention to detail - role requires complete compliance with all relevant policies, regulations and internal guidance, including alignment with other teams across Pfizer UK as needed.
- Ability to plan and continuously prioritise workload to support business needs.
- Ability to handle challenging conversations with customers in a compliant and professional manner.
- Personal resilience and professional approach. Ability to work under high pressure.
- Sound understanding of Pfizer’s policies and procedures.

All applicants must have the relevant authorisation to live and work in the UK.

LI-PFE

Purpose

**Breakthroughs that change patients' lives **... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working