Team Lead, Client Processing

**Overview** **Who we are**: BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellondelivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distributeor restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). **Your role**: **Responsibilities & Expected Behaviours**: - Oversight of day-to-day client service delivery and quality control - Conduct behaviour-based interviews and on-board new team members - Manage resource utilization/load balance, planning, and optimization - Train and develop team members - succession planning and bench strength - Assess operating risks and ensure proper controls - Interface with clients and third parties on service delivery items ensuring we are exceeding client expectations - Demonstrate trust and integrity in all that we do - Foster a positive client relationship and appropriately manage client requests whether directly with the client or internally - Work effectively with peers across teams and sites to create, modify and sustain best practices - demonstrate willingness to be a change agent - Articulate, plan and execute resource utilization/load balancing and optimization across teams - Effectively make day to day decisions independently demonstrating ability to appropriately escalate - Demonstrate proactive engagement with team members in explaining processes and sharing knowledge - explain the "why" - Lead effective meetings with proper agendas both internally and with clients/external parties - Provide facts, details and proposed solutions as items arise; taking ownership to identify solution **Our offer for you**: - Excellent opportunities for training, growth, and professional development - Mentoring and job shadowing programs - A multitude of opportunities to get involved in additional charity projects and engagement groups - Employee Referral Program - Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs - Full time contract of employment - Competitive salary - Health & Life Insurance - Private medical care - Pension scheme Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.