Senior Associate, Client Processing Team Lead

2 weeks ago


Manchester, United Kingdom BNY Full time

Senior Associate, Client Processing Team Lead Join us as a Senior Associate, Client Processing Team Lead in our Payments Investigations team. This role is located in Manchester, UK and will be working in a hybrid capacity. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Responsibilities Supervise and manage the day‑to‑day operations of a small‑to‑medium‑size client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution. Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks. Serve as the first line supervisor for task assignment and issue resolution, acting as the team’s initial point of contact for escalated issues. Guide, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork. Qualifications Associate degree in a related discipline or equivalent combination of education and experience is required; Bachelor’s degree preferred. Experience of technical elements and management preferred. Experience in the securities or financial services industry is a plus. Our Recent Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune, 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Seniority level: Associate Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr



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