Associate, Client Processing I

1 day ago


Manchester, United Kingdom BNY Full time

Associate, Client Processing I (BNY) Location: Manchester, UK BNY is a leading global financial services company that harnesses cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions and uplifting communities worldwide. Responsibilities Perform routine and non‑routine client service and transactional support functions. Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues. Process account‑related transactions per scheduled events and client‑authenticated direction. Follow established procedures to answer inquiries and resolve problems or issues. Manage situations requiring adaptation of response or extensive research according to client feedback. Escalate more complex situations to senior colleagues. Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients. Perform complex operational tasks in a product or functional area. Contribute to the achievement of team objectives. Qualifications Bachelor’s degree or equivalent combination of education and experience is preferred. Ability to work under pressure and to tight deadlines. Good communication skills, confident using phone and MS Teams. Confident using MS Office (Outlook, Excel, PowerPoint). Experience in using digital tools. Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs built on a strong culture of excellence and a pay‑for‑performance philosophy. Access to flexible global resources and tools for your life’s journey, generous paid leave, paid volunteer time, and more. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans. Recent Awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune, 2025 Most Just Companies, Just Capital and CNBC, 2025 #J-18808-Ljbffr



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