Care Navigator

1 day ago


Sutton, United Kingdom James O'Riordan Medical Centre Full time

The responsibilities to be undertaken by members of the Care Navigator team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Supporting the duty doctor with Anima (online appointment booking system) and ensuring patient appointments are book as directed by the duty doctor Processing telephone requests and ensuring callers are directed to the appropriate healthcare professional Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Work with the practice management team to ensure external services are effectively advertised to patients, and demonstrate to patients how to navigate these services Call and recall (QOF) to ensure patients are offered regular appointments to monitor their long term health conditions Appropriately add to patient notes when required for effective continuation of care Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards Tasks and any other duties as requested by the management team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Resolve complaints at the point of need and escalate to relevant person if appropriate. Assist clinical and support staff with the smooth running of the reception area and ensure all assigned administrative tasks are completed.


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