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Customer Service Specialist

2 weeks ago

Broxburn, United Kingdom thl UK & Ireland Limited Full time

Do you have a passion for adventure? If so, we would love you to be part of the Just go family

Here at Just go Motorhomes we are all about delivering a personalised experience to all of our customers. Our valued Guest Experience Specialist work as one team to create memories for our customers and deliver exceptional customer service, whatever the situation.

Our **Guest Experience Specialists** excel in maintaining a sense of curiosity, consistently fostering ongoing enhancements. Our passion for our work propels us to consistently strive for excellence, with a dedicated focus on providing outstanding service to both our guests and crew members.

**Responsibilities**
- As a **Guest Experience Specialist**, you will provide expert guidance to find the perfect motorhome experience for our customers.
- Guide our customers through providing on-site motorhome viewings when requested.
- Be knowledgeable and confident on our in-house systems; the ability to navigate and accurately update these systems is an essential part of ensuring we do all that we say we will for our customers.
- Add real value to customer conversations whilst achieving individual targets and KPI’s (including adherence and quality standards).

**Our Values**
- **Do the right thing**; is the compass that guides us.
- **Be curious**; is our drive to make things better.
- **Enjoy the ride**; is our love of what we do.
- **Be happy to**; is our dedication to our customers and each other.

**Person Specification**

You will have previous telephone-based customer service experience, ideally within the contact centre or travel industry. Previous Sales experience would also be desirable.

A genuine passion for going above and beyond for customers is required, along with excellent communication skills, an aptitude for I T packages and inhouse systems. Attention to detail, resilient, flexible and a passion for working in a fast paced, dynamic environment.

This role is available on a full time (40 hours per week) permanent term contract.

If you are successful, on joining us, we will provide a comprehensive training and induction programme in order to give you the tools to perform the role, and ongoing training and coaching is part of our commitment to you.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Expected start date: 01/10/2024