IT Service Manager

**Can you lead the service development strategy for IT with the confidence to craft, improve, and deliver IT services for large clients? If so, then please read on** We have a superb opportunity for an IT Service Manager to make a real difference, utilising your expertise and knowledge to impact the IT services in a better way, all for our large government clients and internal IT services IT Service Managers are accountable for designing, building, costing and improving the services provided, in addition to monitoring service and cost performance. Leading a proactive service level management approach, supporting the 'right first-time’ emphasis,along with excellent customer service and in line with agreed service levels with business leaders. As an IT Service Manager, you have the responsibility for the delivery of all IT services, whether they are supported and provisioned from internal or external basis (SOP service provided by external partners or SSCL Infrastructure service given by SSCLIT to approximately 3,000 SSCL colleagues). You must be willing to work within an out of hours SSCL IT escalation rota, "on-call" approximately one week in seven. The role is remote, but you may be required to visit one of 4 Centre of Excellences for meetings **What you’ll be doing**: - Use your knowledge and leadership skills to develop the service strategy for all services. - Collaborating with senior team on the development of an annual strategy to improve our customers it services. - Responsible for the Supplier Management, maintaining Supplier service delivery. - Work with the wider Team Managers to ensure Major Incidents are successfully recorded and handled to resolution including MIR and Root Cause - Collaborate with customers and engage them in active development of IT services, including assisting with the production of end user communications and training materials / training initiatives - Embed continuous improvements to service delivery. - Develop and produce key service performance indicators and analysis of underlying trends. - Provide regular reporting on all aspects of Service Delivery performance utilising Management Information to publish for review. **What you’ll bring**: - ITIL v3 Foundation - Experience within a Service Management level or comparable within IT. - Ability to lead delivery to SLAs and Key Performance Indicators. - Extensive experience in management and provision of IT. - The ability to translate technical information to non-technical business users and vice versa. - Confident in working with multi sector technology areas. - Clear, confident, and persuasive communicator. **It would be great if you had**: - Professional SM qualification such as ITIL, above foundation level - Degree level or equivalent experience with IT related field - Membership of a recognised professional IT body. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you **Salary**:Up to £45,000 depending on experience **Employment Type**:Full-time, Permanent **Location**:Remote **Security Clearance Level**:SC **Internal Recruiter**:Theo **Salary**:upto £45,000 depending on experience **Benefits**:£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund **Loved reading about this job and want to know more about SSCL?** Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence:Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry TrainingBoard.