Sales Technical Assessor

**Job Summary**

To provide a technical assessment and checking system for the Sales Team to ensure a quality approach to specifications and quotation.

**Accountabilities**
- Responsible for providing a detailed and accurate checking system: referencing handwritten detail transfer to the specification and quote, this will require product and costing knowledge to be applied.
- To assist the Sales Co-Ordinator team in Preparing quotes and contracts where required for potential customers and processing order requests.
- Completing Home design with retail and trade customers using the configurator style system whilst steering standardisation for the business.
- Support, improve and suggest new ideas and processes with the goal of enhancing the office workflow.
- To provide an accessible point of communication between the Client and the Account Manager.
- To be an effective liaison between our customers and the production department.
- To ensure that customers are updated with relevant product information and supported with any changes.
- To monitor individual home progress with periodic checks to ensure that the customer is kept informed.
- To ensure that customer queries are responded to and where possible that objections are resolved ensure a clear and clean sale.
- Housekeeping individual customer schedules.
- Work to deadlines within the general workflow.
- Answering sales calls covering all aspects of the sale including technical queries.
- Update CRM with new information assisting the team to track all metrics, productivity, and revenue understanding customer, team, and individual performance

**Health & Safety**
- Ensure safe working practices are maintained and current legislation adhered to
- Comply with company health and safety policy and procedure
- Maintain good housekeeping standards and improve where necessary

**Diversity & Inclusion**
- Ensure services are delivered in accordance with the company equality and diversity policy.

**KEY RELATIONSHIPS (INTERNAL)**

**KEY RELATIONSHIPS (EXTERNAL)**
- Sales Director.
- Commercial Manager.
- National Sales Manager.
- Sales Team colleagues.
- Aftersales (Customer Services)
- Purchasing, Technical, Production, and Accounts Teams.
- Other group employees.
- Customers.
- Park Managers.
- Park Owners.

**Person Specification**

**Requirement**

**Essential**

**Desirable**

**Qualifications**
- Maths and English to GCSE Grade C/4 or above or equivalent qualification.

**Experience and Knowledge**
- Administrative experience in a busy office.
- Experience of using Microsoft Applications, including Word and Excel.
- Experience in discussing dimensions, part requirements and specifications with customers/ colleagues

**Skills, Competencies and Abilities**
- Excellent time management, planning and organisational skills
- Excellent literacy and numeracy skills
- Confident decision-making ability
- Possess a flexible, supportive and approachable manner
- Willingness and flexibility to adapt to new methods and tasks
- Able to represent the Company positively, professionally and with credibility
- Intermediate level of IT literacy
- Good attention to detail
- Ability to manage priorities under pressure

**Personal Attributes**
- Able to make things happen
- Being proactive
- Can effectively work and collaborate with others

**Values**
- Strong customer focus
- Be passionate and proud
- Take responsibility and ownership
- Deliver on commitments and accountabilities
- Striving to be the best
- Thinking and working smartly
- Embrace inclusivity and diversity of others

Whilst every effort has been made to ensure this job description provides a comprehensive overview of the responsibilities of this role, all employees may be required to undertake other reasonable tasks as requested from time to time. Individual objectives will be agreed in addition to these responsibilities.