Security Officer

7 days ago

Glasgow, United Kingdom Vigilant Security Full time

We are seeking several highly experienced Guest Service Ambassador's to join our team at The Avenue Shopping Centre.

A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a part-time contract of 27 hours per week, with several rotations available, There may be opportunity to increase hours.

What We Offer:
Competitive rate of pay

Full and ongoing training with a view for career development.

Modern and bespoke company uniform provided.

Immediate access to our Employee Assistance Programme.

Employee App, allowing access to the latest company announcements.

Key Responsibilities:
Always deliver a 5 - star guest experience

Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible

Carry out regular patrols as and when required

Anticipate and action client requirements/requests in a professional manner

Always provide a consistently professional service

Issue visitor passes using the agreed sign in and out policies and procedures

Ensure all fire exits are kept clear. Health & Safety issues are reported

Ability and foresight to create a safe environment for all guests and visitors

Always maintain a high-security awareness

CCTV interaction where required

Complete a full detailed handover at the end of each shift

Person Specification:
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Holds a true passion for high standards of customer service delivery

Ability to provide a 5-star guest experience

Previous experience in hospitality or a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Ability to work independently with confidence, using own initiative as required

Confidence and common sense to access and utilize expert resources when making decisions

Always maintain and practice a high degree of confidentiality.

Have an acute sense of security awareness

Valid SIA license essential

5 years of verifiable work history

First Aid training would be an advantage

**About us**:
Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

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